Senior Pre-Sales Support Consultant



Customer Service, Sales & Business Development
New York, NY, USA
Posted on Wednesday, August 30, 2023


You will report to the Head of Pre-Sales and focus on supporting our largest and most strategic accounts and new business alongside other Pre-Sales Consultants, Sales Executives, Sales Leaders, Account Executives, Customer Success Managers and Support teams. You will directly interact with ComplyAdvantage’s existing and prospective customers, both in support of the account owner or independently. You will contribute to the achievement of the North America revenue target, with commission incentives tied to that target.

You Will

  • Work hands-on with prospects and customers to demonstrate and communicate the value of ComplyAdvantage technology throughout the sales cycle, from demo to proof of concept to design and supporting technical implementation
  • Build and deliver sophisticated demonstrations around ComplyAdvantage’s solutions and products
  • Partner with sales people to develop the strategy for winning a given Opportunity
  • Architect new and custom solutions (at a high level) to set the vision for how our products will integrate into a customer’s infrastructure
  • Lead customer project scoping calls to gather business requirements, engage with the Sales and Product teams to brainstorm and build solutions presentations.
  • As needed, provide technical and industry expertise to other business units (non-sales) within ComplyAdvantage. ie, Product, Marketing, Partnerships, legal etc.
  • Understand and share information about ComplyAdvantage’s competitors as you discover it
  • Collaborate with team members to author responses to “Requests for Proposals” (RFPs, RFIs, RFTs, etc.)
  • Educate and train the Sales and Delivery teams on ComplyAdvantage’s solutions
  • Mentor members of the team on technical expertise and consulting approaches
  • Support customer conferences by running demo stations or by acting as a scheduled speaker at the event
  • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position ComplyAdvantage in relation to them.
  • Collaborate with Product Management, Engineering, and Marketing to continuously improve ComplyAdvantage’s products and marketing

You Have

  • 5+ years Solution Consulting / Pre-Sales experience, with a proven track record of helping to close large Enterprise deals.
  • Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
  • Ability to connect a customer’s specific business problems and ComplyAdvantage’s solutions
  • Product Management or similar experience will also be considered.
  • Demonstrated experience selling into large key accounts. ie, Renewals, Upsells, attrition prevention, expansions.
  • Able to think creatively in complex situations and provide value in the development of strategic plans for an account, whether for an existing customer or a new logo prospect.
  • Preferred, but not required, is experience related to: Fraud, AML, KYC, Data integrations, SaaS, banking and financial services
  • Very strong written communication skills
  • Understanding of API concepts, UML diagramming and Agile development workflows
  • Understanding of Cloud infrastructure concepts. GCP or AWS certification is a plus.
  • BA or BS Degree, or equivalent
  • Not required, but desirable: education in Computer Science, Computer Engineering, Mathematics, Electrical Engineering, AI or related. Relevant boot camp and self study experience will also be considered.
  • Experience with GSIs (EY, Deloitte, Accenture, etc), would be beneficial, but not required.

About us

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime.

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have four global hubs in New York, London, Singapore, and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital.

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

No fight against crime is complete without the right values, and we take ours very seriously!

Focus on the Team - We're Collaborative, Human and Humble

Kaizen - We're Curious, Proactive, and Agile

Deliver Results - We're Tenacious, Accountable, and Focused

We can only defeat financial crime if we have the right people with the right values in place, and we're committed to investing in passionate people who are experts in their field. Our culture and working environment are second to none. Don't believe us? See what our employees have to say on Glassdoor.

What’s in it for you?

  • Competitive Salary
  • Equity as we want you to have a part of what we are building
  • Unlimited Time Off Policy- A work-life balance and focus on our wellbeing are critical to keeping us performing at our best.
  • Hybrid working- We want you to strike a balance and be where you do your best work. You will work with your manager to agree on what is best for you and your team.
  • You will also get an annual budget to kit out your home office
  • Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
  • Annual learning budget to drive your performance and career development

At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

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