Senior Luxury Associate
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
The Luxury Division team oversees Compass’ luxury listing support and ensures that customers (real estate agents) are provided with the necessary tools to be competitive in the luxury space. The team is responsible for driving growth of Compass’ luxury market share across all regions by providing customers with competitive marketing opportunities and strategies, delivered with elevated service, with a goal of driving customer success. Operationally, the team is focused on customer satisfaction, increasing employee efficiency, unlocking capacity, and reducing the cost to serve customers -- while continuously improving service levels in the areas of response, resolution, and ease of access to support.
As a Sr Luxury Associate you will help oversee the Luxury projects for your jurisdiction (East or West) and provide support for the regions as it relates to TLD (The Luxury Division). You will be responsible for project management, coming up with strategic opportunities and being the voice for TLD. You will collaborate across the various departments and assist in progressing against KPIs in conjunction with your leadership team to ensure you are keeping up with the day to day operations & continuing to push to be the best in class for our customers.
Responsible for end to end luxury listing support for agents in territory (strategies / training / pitch support).
Impeccable communication and presentations skills; ability to act as voice of TLD to employees and agents within territory.
Strong organizational and project management skills with the ability to manage several simultaneous projects in a high growth, fast-changing environment.
Excellent communicator who can effectively and succinctly speak to senior leaders, manage multiple stakeholders and cross-functional teams to solve complex/challenging operational and people issues; acting as the voice of the agent and employees back to the central TLD team / leadership.
Responsible for timely and clear responses to agent inquiries
Be a strategic partner to the team’s leadership, helping determine end-to-end best practices for operationalizing internal marketing processes from initial project scoping to final implementation and future measurement.
Contribute to projects that directly impact annual KPIs as determined by VP of Marketing / Head of Luxury; such as streamlining marketing and design tools to drive positive impact for our customers and improve organizational efficiencies across field marketing teams
Responsible for creating measurable impact that relieves field marketers from luxury work.
Support development of agent facing materials for TLD (Agent decks for councils / sales meetings / recruiting efforts / pitch efforts).
Support recruiting, retention, and onboarding efforts in partnership with leadership and SGM team.
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
Expected 15% of time dedicated to travel
Job Skills & Requirements
3-5 years of experience in marketing, luxury, or branding role
Previous experience in real estate preferred
Great listening skills, connect well with others, and empathetic of the customer’s pain points
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Possess a deep understanding of marketing strategy and planning with the ability to identify the right tactics across a multitude of channels
Excellent project management skills with a proven track record to meet deadlines.
Ability to work independently, taking ownership over your own projects while working collaboratively in a team environment to drive best practices.
Meticulous attention to detail, highly organized.
Has multi-tasking down to a science and thrives in a demanding, fast-paced environment
Can thrive in a demanding, fast-paced environment, and wear multiple hats.
Visual and artistic ability; strong working knowledge of creative programs such as InDesign and Photoshop
Familiar with project management tool Workfront a plus
Compensation: The base pay range for this position is $64,300-$96,400 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.