Claims Counsel (UK)



Remote · United Kingdom
Posted on Thursday, July 6, 2023
About Us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Coalition offers its Active Insurance products in the U.S., U.K., and Canada through relationships with leading global insurers including Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich, as well as cyber capacity through its own carrier, Coalition Insurance Company. Coalition's Active Risk Platform provides automated security alerts, threat intelligence, expert guidance, and cybersecurity tools to help businesses worldwide remain resilient against cyber attacks.

Coalition comprises a team of cybersecurity and technology experts, as well as experienced insurance professionals, who have come together to build a world-class organization with a massive technological advantage. Our secret sauce is bringing these expertise together to create a world-class organization with one mission: to protect the unprotected as the world digitizes. Today, Coalition is one of the world’s largest commercial insurtechs serving hundreds of thousands of customers worldwide.

Since its founding, Coalition has raised $755 million in equity funding, including $250 million in June 2022, affirming its ability to deliver profitable growth and cementing its position as a long-term business with a clear competitive advantage.

Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes, and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023, and one of Fast Company’s Most Innovative Companies in 2022.

About the Role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

This is a remote position that can be based anywhere in the UK.


  • Handle the intake of severe cyber events, including the coordination with breach counsel, forensic investigators and other vendors
  • Evaluate full pending of claims in affiliation with the posting and recommending accurate reserves
  • Handle litigation including 3rd party liability arising from security failure or data breaches, Media and Tech E&O
  • Maintain accurate file documentation/information in our claims system
  • Assess liability and damage data in affiliation with intricate claims, maintain appropriate documentation
  • Assess insurance coverage issues
  • Intelligently guide and track third-party vendors and service providers work and spend
  • Maintain and develop relationships with brokers, various positions within an insured's business including: risk managers, general counsels, and a variety of vendors
  • Identify settlement opportunities to maximize impact
  • Collaborate in the defense and resolution of claims
  • Provide data and reason based-informational assistance to underwriters
  • Provide assistance to business development with regard to marketing, client presentations, sales discussions
  • Liaise with partner carriers on a daily basis
  • Maintain and develop relationships with brokers, various positions within an insureds’ business including: risk managers, general counsels, and a variety of vendors
  • Lead client engagement including table top exercises, whether delivered by Coalition or vendors
  • Ensuring the global claims team are aware and trained regularly in UK specific claims handling concerns and in additional territories as Coalition expands its geographical footprint

Skills and Qualifications

  • 4+ years of experience handling cyber, tech, and/or media claims and litigation
  • Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment
  • Excellent communication and interactive experience
  • Team-oriented with aptitude to excel in a collegial environment but work proactively

Bonus Points

  • Legally qualified in England and Wales and other territories e.g. California, Australia or Canada/EU nation state)
  • Background in handling wider financial lines claims, including D&O
  • Cybersecurity investigation background
  • Experience with handling US cyber incidents


Why Coalition?
We’re a highly fulfilling, mission-driven team who is committed to building a more diverse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated individuals to join #OurCoalition and help us on our mission to solve digital risk.
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Coalition's very foundation is built on respecting and encouraging diversity and inclusion across the organization. Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.