About Boost Payment Solutions Boost Payment Solutions optimizes the use and acceptance of commercial cards through its suite of proprietary technology-enabled solutions. Boost has reinvented how commercial card payments are initiated, accepted, and processed for thousands of companies around the world. As the only fintech acquirer exclusively focused on the B2B marketplace, Boost is making commercial cards a cost effective, scalable, and secure alternative to traditional and cumbersome payment methods. Boost features a global footprint and is headquartered in New York, NY. Job Summary The Service Delivery Technologist plays a critical role in directly supporting both clients and internal Boost staff to ensure that Boosts systems operate smoothly, securely and in compliance with both Boost and industry policies and best practices. A successful candidate must be highly service-oriented, energetic, flexible, and must always be driven by improving the experience of Boost clients and staff while maintaining the security of Boost's systems. Reports to: Service Delivery Lead Duties and Responsibilities Provide technical support for all Boost Applications Tracking, documenting, and resolving production incidents reported via chat, email, and Ticketing system. Monitor production batch processing and troubleshoot failures. Monitor FTP Jobs and troubleshoot any failures. Establishing and running system health checks. Domain and SSL certificate management. Producing and coordinating compliance reporting. Working with Managed Services vendors to support Boost staff. Required Qualifications and Skills 3+ years experience in production support with strong troubleshooting skills Working knowledge of SQL Experience supporting AWS based application or good understanding of AWS infrastructure concepts (EC2, S3, SQS, RDS, State Machine, etc.) Good understanding of software development lifecycle Bachelors degree with strong academic performance. Windows and Microsoft Office Suite experience Excellent communication skills verbal and written. Strong organizational skills and attention to detail Additional skills a plus: Experience with supporting technology at small companies Technology and/or security regulatory compliance experience Cybersecurity experience Microsoft development and/or support certification Language skills: Spanish, French, Portuguese Job Type: Full-time Compensation: $110k salary, medical, vision, and dental insurance, 401K, PTO, HSA, FSA