Customer Support Associate

BlueVine

BlueVine

Customer Service
Salt Lake City, UT, USA
Posted on Sunday, March 19, 2023

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us! #LI-Hybrid

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our developing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. You will have the chance to see the inner workings of a growing FinTech Support Team while helping to build our Business Checking product.

WHAT YOU'LL DO:

  • Resolve Small Business owner's requests regarding Bluevine's Business Checking product via inbound call, outbound follow-ups, email, and or chat
  • Engage with our partners and business leaders across the organization to ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
  • Leverage Bluevine's innovative technology solutions and systems to process customers requests
  • Meet or exceed performance expectations based on key performance indicators like customer experience, effectiveness, and efficiency
  • Identify, resolve, and or escalate risks that may impact the business
  • Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
  • Assist in the development of new processes, process documentation, training, and client communications
WHAT WE LOOK FOR:
  • 2+ years of Customer Support experience including client-facing experience
  • High School diploma or GED
  • Banking and financial experience a strong plus
  • Passion for helping people
  • Ability to learn and work effectively in a virtual environment
  • Critical thinker who loves to solve problems and recommend enhancements
  • A quick thinker and a fast learner with the ability to work in a rapidly changing environment
  • Technology savvy individual who can adapt to rapidly changing tools and technologies
  • Exhibits uncompromising integrity
  • Excited about growing a career within a rapidly growing company

BENEFITS AND PERKS - for employees located in the US

  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH stipend
  • Generous, paid parental leave covering up to 16 weeks
  • Access to financial coaches and education sessions
  • Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities