Relationship Manager



Customer Service, Sales & Business Development
Austin, TX, USA
Posted on Thursday, July 27, 2023

About Billd

Billd is a fast-growing fintech company looking to disrupt a $1.4 trillion dollar industry. We offer industry-leading financial and technology products to empower our customers. We believe in championing the underdog because no one else does.

We’re equally committed to the motivated professionals that make up the Billd family. We are proud to have been recognized as Austin's fastest-growing private company by Austin Business Journal, and one of the best to work for by Built In. As a rapidly growing company, there are numerous opportunities for internal growth and career development.

You will be challenged to be your best self and guaranteed to have one of the most professionally rewarding experiences of your career. We encourage creativity, initiative, collaboration, playfulness, and a strong work-life balance.

We call our beautiful campus, located in Austin, TX, home and have a hybrid work model that allows employees the flexibility to work from home one day per week.

The Role

This role will be responsible for continued selling and managing accounts for a set of commercial construction contractors and increasing wallet share across a suite of financial products to existing customers. The ideal candidate has a history of selling to an existing customer base, deepening relationships, re-engaging otherwise inactive accounts, exceeding sales quotas, and loves the challenges of selling a new product into the market.

What You'll Do

  • Manage the onboarding and continued education around Billd’s products after the contractor originates first financing with Billd.
  • Continued selling of Billd’s financial product suite to strategically advise successful implementation of the product(s) and deepen customer wallet share.
  • Deepen relationships with existing customers and manage accounts for long-term customer success through a customer-first approach.
  • Work closely with contractor to manage account (including but not limited to upcoming lien deadlines, upcoming maturities, missed weekly payments, periodic account re-underwriting, waiver requests, pay app servicing, etc).
  • Act as both the internal and external voice quarterbacking customer handling all communication for active customers.
  • Work side by side with Field and Inside Territory Managers to re-engage and reactivate inactive customers and generate pipeline opportunities.
  • Work closely with Underwriting to successfully manage and generate pipeline to close origination financing, to meet quota within assigned account set.
  • Communicate customer feedback, pain points, and opportunities to improve the product suite to Marketing and Product.
  • Leverage social media to communicate and connect with prospects and customers.
  • Limited travel may be required.
  • Carry monthly upsell and origination quota.

Skills And Qualifications

  • 3-4 years selling and managing a full sales cycle (including closing)
  • Experience in account management and lead management
  • Familiarity with technology tools such as Salesforce, Slack, Outreach, etc.
  • Must have the ability to work in a fast-paced, team-oriented environment
  • Excellent written and oral communication

Billd is committed to diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.