Security Operations Manager



Charlotte, NC, USA
Posted on Thursday, May 25, 2023
Charlotte, NC, USA Req #4682
Wednesday, May 24, 2023

The Security Operations Manager will lead a team focused on monitoring, responding to, and leading through security events at AvidXchange. A highly collaborative role, the ideal candidate should be people-oriented and can motivate and lead a diverse team comprised of internal teammates and external partners, with a process-centric mindset and hands-on experience in a SOC environment.

• Overall accountability for the Security Operations Center (SOC) with both internal and external teammates in a 24x7x365 operation
• Ensure effective monitoring, alerting, and tuning are in place to detect indicators of compromise while maintaining a pulse on threat intelligence to inform future adjustments
• Responsible for the oversight of all operational activities including event / incident management, establishing and managing SLAs/operational metrics, and on-call scheduling. Serve as escalation point-of-contact for issues and incidents
• Build relationships with stakeholders and influence positive cybersecurity outcomes for the business
• Establish processes where necessary, and drive a culture of continuous improvement with existing processes for effectiveness and metric improvement
• Participate in the strategic direction of the information security program and corresponding roadmap
• Lead growth and development efforts for the team to better align to business needs and career growth
• Identify cyber risks and inhibitors to scalability, bringing forward novel approaches to solve for them


• 7+ years of security-related experience in cybersecurity analyst, engineer, or management positions
• 2+ years of experience leading technical teams
• Deep familiarity with security monitoring, alerting, blue team activities, and a variety of security tools commonly used within a SOC
• Experience handling security incidents and leading through them
• This person must be a confident communicator, able to influence and build meaningful relationships inside/outside of her/his department


• Experience conducting red team / blue team exercises
• Experience with XDR technologies and integrating security tools

Other details

  • Job Family Information Technology
  • Job Function IT Security
  • Pay Type Salary
  • Employment Indicator Management