Business Operations Lead

Affirm

Affirm

Sales & Business Development, Operations
Canada · Remote
Posted on Thursday, November 16, 2023

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are hiring for a Marketplace / QA / Web Ops Specialist to join our Marketing Technology team. This person will serve as the foundational executor of the Marketplace (Affirm consumer facing shopping app) and supporting overall development and program management of all things email, push, and Web, We’re looking for someone who is a steward of operational efficiency and who will drive the long-term health, growth, & scalability. You will own the day to day operations of our Marketplace, end-to-end testing of email development / deployment, as well as ongoing general hygiene and health dashboard maintenance. We’re looking for someone who is comfortable collaborating and providing support across multiple teams and has a knack for scalability and a real passion for efficiency. The ideal candidate will have a strong technical background and strong organizational skills to manage processes and deliverables.

What You'll Do:

  • Create, execute, and continually evolve operational processes
  • Document processes to ensure clarity and consistency
  • Respond promptly to ad hoc requests, bugs, and configuration errors as they arise
  • Merchant onboarding; including sourcing hero images, logos, and merchant text from Merchants or Account Managers
  • Affiliate link maintenance and management
  • Weekly module configuration
  • Build, update, and thoroughly QA web pages to maintain quality
  • Programmatic monitoring & alerting of Marketplace failures and trends
  • Financial program binding
  • Manage the publication of offers and QA of published offers, modules, placements, and merchants
  • QA email rendering and deeplinks
  • QA modules and ARS links
  • Collaborate with Design and Project Management teams to ensure clear asset delivery
  • Create framework that optimizes for growth & profitability
  • Implement automation solutions that drive scalability and efficiency
  • Optimize Marketplace portal and tooling features

This role will require you to work cross-functionally with various teams, including: Affiliate Account Management, Marketplace Ops & Automation, Marketplace Merchandising, Marketing teams (Consumer, Lifecycle, and Partner Marketing), Product, Engineer, Consumer Web, and Ad Services.

What We Look For:

  • Bachelor’s Degree or equivalent experience preferred
  • 1-3 years of experience working in an operations role at a fast-paced tech company
  • QA process and understanding of end-to-end testing required
  • Track record of delivering on time-sensitive initiatives
  • Experience in building internal tools and streamlining operations processes
  • Proven ability to enhance cross-functional efficiency through process development
  • Ability to execute independently in an ambiguous environment
  • Strong prioritization skills with the ability to pivot as business needs change.
  • Self starter who can identify areas for improvement and drive solutions
  • Cross-functional teamwork experience
  • Excellent communication skills and attention to detail
  • Knowledge of HTML/CSS, responsive template design, dynamic content and design principles desired
  • Experience with Litmus, Email on Acid (or similar email rendering tools), and email platforms like Salesforce Marketing Cloud/ExactTarget.
  • Experience building web pages with a content management system like Contentful, experience conducting cross device/OS/browser testing with a tool like Browserstack, Google Suite (Chrome Devtools, Google Analytics, and/or Google Tag Manager is a plus), marketplaces, and affiliate marketing is a plus

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We have a simple and transparent remote-first grade-based compensation structure. Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant education or training. Across the broader organization, certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.