Human Resources Associate



People & HR
Grand Rapids, MI, USA
Posted on Saturday, November 18, 2023

About Acrisure:

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Job Summary:

The is an exciting opportunity in Acrisure's growing HR Operations department to join our Human Resources Service Center and immediately make an impact on the overall employee experience. The HR Associate contributes to a positive employee experience by assisting with new hire onboarding and terminations, answering and escalating HR concerns from employees, troubleshooting issues and concerns, and collaborating with contacts at Acrisure Partners to provide best in class service.


  • Provides concierge service in daily communications with employees and leadership regarding their transactional Human Resources needs.

  • Administers human resources tasks and activities to meet the unique needs of each Agency Partner including but not limited to

    • Initiating and supporting electronic onboarding of new hires.

    • Processing and tracking background checks and drug screens.

    • Processing changes within our HCM systems related to all areas of employment including core employee records, benefits and payroll.

    • Processing changes within our information systems related to the setup of our Acrisure Partners or business units and their unique data and processing needs.

    • Populating, distributing, and collecting employment agreement documents

    • Assisting Acrisure Partners and/or employees where needed with navigation and questions related to their HR employee self-service portals.

    • Processing employment verifications in partnership with a third-party vendor.

  • Reviews and interprets transactional data to resolve issues and propose process improvements while demonstrating sensitivity and respect at all times.

  • Audit and validate employee data

  • Supports Legal and HR Advisors with pulling basic record request

  • Supports administrative or data entry needs for our HR Organization

  • Recommends process improvements, system enhancements and alternatives to their team based on Acrisure Partner needs.

  • Assists with projects and supports priorities and initiatives within the Human Resources Team.

  • Provides exemplary customer service in all encounters.

  • Assists with training or knowledge transfer activities as needed.

  • Remains informed of and adheres to compliance with all State and Federal human resource laws and regulations

Education and/or Experience:

  • Associate degree or recognized equivalent of education and experience, required

  • 2+ years of experience working in an HR capacity preferred, Call Center experience preferred

  • Possessing a Bachelor’s degree in HR (or related discipline of Business Administration) may be substituted for experience requirement listed above

Knowledge, Skills & Abilities:

  • Demonstrated skills in Microsoft Office Suite, MS 365 Teams and HRIS Technology

  • Multi-state experience is a plus Experience with Workday is a plus

  • Must be organized and detailed-oriented

  • Demonstrates ability to collaborate and work effectively with others to create and foster a positive, team-oriented environment

  • Must have a high level of problem-solving capability

  • Self-motivated and driven with the ability to work independently

  • Demonstrates effective written and verbal communication

  • Demonstrates excellent time management and prioritization skills

  • Must exhibit attention to detail and commitment to a high level of accuracy

Benefits & Perks:

  • Competitive Compensation

  • Industry Leading Healthcare

  • Savings and Investments

  • Charitable Giving Programs

  • Offering hybrid work option

  • Opportunities for Growth

  • Educational Resources

  • Generous time away

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.