Job Title: EUC Lead Engineer

Department: Acrisure Information Technology

Location: Hybrid, Onsite

About Acrisure:

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Role Overview:

As an experienced End User Compute (EUC) Engineer within our IT department, you will be responsible for solving critical technology challenges related to end user computing. You will support the design of end user solutions and ensure product quality for those solutions offered, with a focus on elevating the profile of our EUC platforms both inside and outside technology teams. With your expertise, you will play a critical role in implementing and maintaining all EUC applications, tooling, and management systems. You will provide technical support for problem management, integration, and maintenance of the EUC environment, ensuring that performance and availability meet SLA's and objectives through monitoring, timely service restoration, and tuning. Your work will be vital in designing, maintaining, and supporting the EUC infrastructure and tools for our end users, ensuring a reliable and user-friendly EUC environment.

Responsibilities:

• Develop and maintain application deployment packages using a range of tools, with a focus on efficiency and quality.
• Manage and administer the IT infrastructure and tools that enable end users to perform their work effectively and efficiently, including remote access and support software, File and Print Servers, and other similar tools.
• Participate in infrastructure and business-driven projects and provide third-line support for EUC systems and services.
• Ensure a reliable and user-friendly EUC environment by developing and implementing processes for application deployment, patch management, and disaster recovery/business continuity.
• Document design guidelines for new and existing business applications and evaluate and implement new tools, technologies, and processes to improve end-user computing.
• Act as a technical escalation point, research complex technical problems, and identify, implement, and communicate technical fixes.
• Train IT staff on the troubleshooting and resolution of EUC issues, collaborate with cross-functional teams to enhance the end-user device experience, and take ownership of the EUC lifecycle, including package development and testing.
• Manage user and group objects across different systems and tools to ensure effective collaboration and secure access to resources and automate tasks by scripting and continuously improving EUC services.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• A Bachelor's degree in computer science or a related field, or equivalent work experience.
• 3-5 years of experience in EUC engineering or a related field.
• Experience with virtual desktop implementation and management is a plus.
• Experience utilizing tools to automate delivery of applications and proficiency in PowerShell.
• Experience or knowledge of tools such as ConnectWise Automate/LabTech, ScreenConnect, InTune, AutoPilot, Jamf, and other related tooling.
• A deep understanding of industry trends and competitive advantages and an automation-driven mindset.
• Ability to work independently or collaboratively with multiple teams and departments.
• Strong communication and problem-solving skills.
• Ability to transition and change priorities quickly to accommodate rapidly growing business needs and altering structures.
• Highly capable in documenting processes and creating knowledge articles.
• Ability to multi-task and manage operational day-to-day and project tasks responsibilities.
• Familiarity with Change Management.
• Self-driven and motivated to learn and improve automation processes.

Other Qualifications:

• Solid understanding of Windows desktop and server OS and the Microsoft application ecosystem, including group policy and its functions within EUC.
• Experience with virtual desktop implementation and management is a plus.
• Previous experience utilizing tools to automate delivery of applications, proficiency in PowerShell, or another similar language.
• Familiarity with the Connectwise Suite and its functions in EUC administration, as well as experience with Microsoft InTune.
• Ability to develop a deep understanding of industry trends and competitive advantages and work independently or collaboratively with multiple teams and departments.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.