Broker Support Representative (Martin Insurance)



Customer Service
Cranbury Township, NJ, USA
Posted on Friday, October 27, 2023

Job Title: Broker Support Representative

Agency/Platform: Martin Insurance Services

Location: Cranbury, NJ

About Us:

Martin Insurance Group is one of New Jersey’s leading independent insurance agencies, serving individuals families, and businesses alike. Founded over 30 years ago, we are a family-owned business that prides itself on providing expert, yet friendly, service. This philosophy and dedication to providing unparalleled service has benefitted the people and the communities we serve for decades.

Today, we have the same commitment to offering responsive and attentive service to clients. Whether you need to purchase or update your insurance, have a question about a policy or a particular coverage, or have a claim, our team is ready to help. And even if you’re not yet a client, we look forward to hearing from you and answering any questions about insurance you might have.

Job Summary:

The Broker Support Representative provides a variety of support to Brokers assisting with all questions they may have.

Essential Duties and Responsibilities:

  • Performs customer service functions by answering broker requests and questions by telephone, email, chat, or occasionally in person.

  • Provides support both pre- and post-sale.

  • Assists with quotes for new and renewing cases.

  • Assists with the claim process.

  • Assists to resolve billing issues.

  • Keep personal queue, personal email, work center queue, and pending current.

  • May be asked to assist with other tasks when necessary.

Education and/or Work Experience Requirements:

  • NJ Life & Health License preferred, but not required.

  • Must complete 24 Continuing Education Credits every 2 years if licensed.

  • Clear verbal and written communication skills.

  • Experience with Microsoft Office (Word, Excel, and PowerPoint).

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

  • Must be able to speak, listen and communicate clearly verbally and in writing.

  • Stand or sit - must be able to remain in a stationary position 75%.

  • Walk - the person in this position needs to occasionally move about inside the office to access office machinery, etc.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.