Customer Service Representative (A-Affordable Insurance)



Customer Service
Worcester, MA, USA
Posted on Sunday, October 22, 2023

About Us:

In 1984, A-Affordable Insurance was founded on one simple principle: everyone in Massachusetts deserves access to affordable insurance. Ever since then, we’ve been devoted to providing our home state’s residents, drivers, and business owners.

A-Affordable Insurance agency is looking to hire a Customer Service Representative at our Worcester Call Center. Pay is hourly plus a rewarding uncapped incentive plan paid biweekly. Exciting opportunity to begin your career in Insurance with top notch paid training program!

Job Summary:

You will be part of a team of CSRs assisting customers over the phone and in person with their insurance needs. As a CSR you are responsible for advocating for our customers in effort to resolve their issues in a professional manner.

Those who like to talk, are outgoing and friendly, communicate well and enjoy working with customers are the ones who succeed! One unique and rewarding aspect of the position is that you will have the opportunity to do everything from service to sales, which creates a rewarding and challenging work environment.

Hours are Monday (Varying shifts) - Friday, 8:00am-8:00pm as well as alternating Saturdays from 9am-3pm.


  • Respond to incoming phone calls promptly and professionally,

  • Address customer inquiries, concerns, and policy-related questions with accuracy and clarity.

  • Process payments from customers

  • Quote and Sell Insurance - Evaluate customers' insurance needs and provide appropriate insurance quotes based on their requirements. Assist customers in understanding various insurance options, coverage limits, and premiums.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


  • You must be friendly and provide professional service with a smile, strong customer service skills are a must!

  • Must be organized and competent navigating multiple computer screens and websites, think multi-tasking

  • Enjoy working as part of a team

  • Possess a strong willingness to work hard and sometimes long hours to get the job done

  • Bilingual Portuguese or Spanish preferred

  • Ability to commute/relocated to Worcester, MA


  • Ideal candidate has at least 3 years of customer service or sales experience

  • Candidates with prior insurance agency experience are preferred

  • Base pay based on experience


  • $35,763-$50,000+ per year

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Paid time off

  • Paid training program

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.