Customer Service Rep
Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.
Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.
Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.
The Customer Support Representative (CSR) primarily supports the AAS Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment (<25 employees).
Support Account Managers, Team Leader and peer CSR’s with renewals, quotes, carrier and customer communication and related activities
Collect missing information from customers, carriers, and other partners as appropriate
Maintain customer information in Agency Management System (AMS)
Complete weekly customer AMS workflow and related activities
Update policy information, rates and census data in Benefit Administration Platform and AMS
Follow up on service issues and coordinate customer response
Prepare employee communications for renewals and enrollment period
Update census and plan features
Other duties as required
Able to work independently and within a team environment
Familiarity with AMS or similar customer relationship management software
Embraces customer success and demonstrates a “can do attitude”
Demonstrates attention to detail and strong organizational skills while working in fast-paced environment
Can manage multi customer related activities simultaneously
Bachelor’s Degree preferred
2 years insurance experience, group insurance preferred
Familiarity with AMS or related CRM tools and proficient with MS Office products
Positive track record working in customer service
Benefits & Perks:
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Generous time away
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.