Regional Platform Technology Director - Title



Grand Rapids, MI, USA
Posted on Wednesday, September 27, 2023

Job Title: Regional Platform Technology Director - Title

Department: Information Technology

Location: Remote, Hybrid (Grand Rapids, MI)

About Acrisure:

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Job Summary:

The Platform Technology Director will provide leadership and guidance for an Acrisure insurance platform's technology strategy and operations. A platform is the combination of multiple insurance agencies into one larger operation. This key role is responsible for identifying and implementing long-range goals to increase accuracy, gain workload capacity, and create cost saving while becoming a more technology enabled company.

Essential Duties:

  • Strategy – Full understanding of the Technology program, portfolio & activities in accordance with the mission and goals of Acrisure and alignment of partner needs.

  • Integration – Assist in the assessment and integration of Agency Partners and acquisitions that leads to a mature and efficient run state.

  • Line of Business Support – Understand business and revenue model end-to-end, which includes system alignment and optimization, both current and post integration run state.

  • Change Management – Understand and deploy organizational change management concepts as they relate to the integration and technology change inherent in system conversions.

  • Risk Management – Work with Cyber security to analyze current risk state and assist to optimize risk management.

  • Service Management – Review and analyze support service preformed to determine trends and deploy tailored solutions.

  • Financial Management – Analyze current financial run state and uncover opportunities for ROI as well as advise on partner budget needs.


  • Educate team members of diverse technical background on technical topics and Acrisure systems including ownership over development and deployment of technology training.

  • Collaboration with platform executive leadership to define the organization’s long-term mission and goals. Responsible for the development and execution of the platform's technology strategy within the Platform through optimization and utilization of Acrisure resources.

  • Lead a highly collaborative effort to deliver on initiatives to maximize value across Acrisure, provide strategic alignment across all teams, and drive improvement over leveraged services.

  • Identify areas of impact related to platform's technology, systems, and data for any change. Lead relevant organizational change management and project management as needed.

  • Coordinate between project teams, leadership, internal and external resources, and end-users to support successful product implementations, agency integrations, and platform optimization initiatives. Partner to design and deploy tailored workflows, automations, processes, project plans, as one team. Reconnect to provide feedback to as business needs evolve.

  • Manage Platform Technology Budget. Analyze current financial run state and uncover opportunities for ROI as well as advise on partner budget needs.

  • Oversee and assist in the recruit, interview, hire, and training of Platform Technology Team, day-to-day department platform operations and staff. Ensure all standard operating procedures and associated documents are up to date and effective.

  • Review and analyze IT services leveraged to determine trends and deploy tailored solutions. Manage escalated issues, working collectively on all trends with the capability to suggest solutions to cases that impact broader groups of customers.

  • Work with the Cyber Security team to ensure compliance and protection of the organizations data, systems, and assets by analyzing current risk state and optimizing risk management.

  • Contribute to a growing knowledge base with the intention of assisting others through creation of resource guides and process documentation.

  • Coordinate innovation efforts on behalf of the Platform and lead technological transformation efforts.


  • Excellent written and verbal communication, responsiveness, and active listening skills. Successfully translates technical terminology to language that is easily understood and applicable to business priorities.

  • Excellent resource planning, project management, and organizational skills.

  • Adaptable to new tools and resources. Experience collaborating using M365.

  • Ability to effectively define key objectives, set clear goals, consistently measure and monitor progress & performance, and produce successful results.

  • Ability to use data to identify insights that drive action.

  • Strong critical thinking and problem-solving skills. Adaptable.

  • Ability to identify business needs, take the initiative to ask questions, and manage expectations unbiasedly.

  • Sound judgment and experience assessing risk relative to the business.

  • Commitment to quality work product and experience, while maintaining a sense of urgency.

  • Maintains a professional demeanor and positive attitude, drives an inspiring, collaborative environment, consistently demonstrates teamwork, high motivation and effort, reinforces positive behavior and an open-communication culture to achieve goals and objectives.

  • Influential. Demonstrable relationship building, consulting, and coaching skills.

  • Excellent time management and prioritization skills. Willing to help others (with the ability to effectively delegate.)

  • Ability to travel to partner locations as needed.

  • Any and all other duties assigned.


  • 7+ years of Technology experience within a complex IT environment with 3+ years of leadership/managerial experience.


  • Understanding of Insurance business operations and revenue cycle.

  • Bachelor’s Degree with an Information Technology emphasis strongly preferred.

  • Project management certifications and/or focus on Agile concepts.

  • ITIL certification

  • Applied Epic and Workday experience

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.