Personal Lines Insurance Customer Service Representative (Nustar Insurance)



Customer Service
Novi, MI, USA
Posted on Friday, September 22, 2023

Job Title: Personal Lines Customer Service Representative

Department/Agency: Nustar Insurance

Location: Novi, MI

About Us:

NuStar Insurance Agency is a fast-paced, yet laid-back Independent Insurance Agency based in Novi, MI. Founded in 1950, NuStar has been serving customers across the state of Michigan striving to exceed expectations. In 2019 we joined Acrisure which has been a great partnership and helped us to improve our benefit offerings to employees. As our business continues to grow, we are hiring an experienced Personal Lines CSR to join our close-knit, dynamic team.

Job Summary:

The right candidate is a confident, initiative-taker who is motivated to bring the highest level of knowledge and customer service to each task. This candidate is an individual who is ready to hit the ground running and maintain a positive work atmosphere for clients and co-workers. You must possess excellent written and verbal skills to uphold the company’s professional image. The ideal candidate is motivated, reliable, professional, and thrives in a challenging yet supportive environment.

Personal Lines CSR Responsibilities:

  • Reviewing and renewing lines of coverage

  • Cross selling lines of coverage

  • Assisting clients with billing, claims and coverage questions

  • Utilize comparative rater to provide quote options to Insured

  • Checking policies for accuracy, updating and documenting management system as needed

  • Processing endorsements and cancellations

  • Working renewal reports

  • Assists agents as needed

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


  • Current Michigan P & C insurance license required; L&H preferred

  • EPIC, or similar agency management software experience, preferred

  • Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Outlook)


  • High School Diploma or the recognized equivalent in education and experience, required

  • Some college, preferred

  • 2+ years of personal lines insurance experience, required

Other Qualifications:

  • Ability to work in a fast-paced environment

  • Able to work independently and enjoy a high degree of interaction with team members

  • Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives

  • Self-motivated and driven

  • Maintain a sense of urgency and ability to work with and meet deadlines

  • Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

  • Demonstrates excellent time management and prioritization skills

  • Attention to detail and commitment to a high level of accuracy

  • The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information

  • Ability to maintain a professional demeanor and positive attitude


  • Medical

  • TeleHealth

  • Prescription

  • Dental

  • Vision

  • Supplemental Health Offerings

  • FSA

  • 401k

  • STD, LTD, Term Life, AD&D

  • Competitive PTO schedule

  • Partial hybrid WFH schedule

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.