Commercial Lines Account Manager (Lyman & Sheets)



Sales & Business Development
Lansing, MI, USA
Posted on Friday, September 22, 2023

Job Title: Commercial Lines Account Manager

Department/Agency: Lyman & Sheets Insurance Agency

Location: Lansing, MI

About Us:

The Lyman & Sheets Insurance Agency provides a broad choice of insurance products to clients in all 50 states and abroad. For more than a century, our consultants have helped clients prepare for the unexpected, with the right types of products including business insurance, personal insurance, risk management and employee benefits.

As a long-standing, expanding insurance agency, Lyman & Sheets provides exciting opportunities for individuals who share our values of quality customer service and personal integrity. As our business grows, we need to add outstanding, energetic employees to our team.

Job Summary:

Provide service to assigned accounts. Support assigned Producer(s) by placing and
processing new business and retaining renewals.


Perform daily service on assigned book of business in compliance with the agency’s written procedures including, but not limited to:

  • Account transactions including ID cards, proposals, endorsements, certificates, binders, billing,

  • claims, renewals, follow-up, and correspondence on assigned accounts.

  • Respond to client inquiries, incoming mail, company requests, and Producer’s needs on a timely

  • basis.

  • Collect renewal data on assigned accounts.

  • Review and order renewals. Document receipt of renewals and investigate non-renewals.

  • Survey policy coverage and identify cross-selling and coverage enhancement opportunities.

  • Review, analyze, and submit applications to insurance companies. Make recommendations to the

  • producers.

  • Review renewals, endorsements, and account rounding submissions to insure items were

  • received as ordered.

  • Maintain accuracy of client data in agency management system (Applied Systems)

  • Document all activities in agency management system (Applied Systems)

  • Understand and utilize upload, download and interface technology

  • Assist other agency departments in securing and/or providing information necessary to issue appropriate polices in their department for which we have a mutual client

  • Keep producers informed of all important activities on their accounts including being sensitive to potential problems and informing management

  • Keep current with industry trends including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance

  • Maintain knowledge of current underwriting requirements of contracted insurance carriers

  • Maintain knowledge of policy provisions and any changes in these provisions

  • Work with Controller and Producer to collect outstanding receivables.

  • Complete other functions and assignments as assigned including back-up duties


  • Minimum of high school diploma, a CISR and/or CIC designation.

  • Experience in insurance industry and commercial lines underwriting, products and coverage required

  • Active Michigan Property & Casualty Resident Producer License or ability to obtain one within 60 days of hire date.

  • Strong organizational skills; ability to discern priority and initiative

  • Computer skills, specifically Applied TAM, Microsoft Word, Outlook and Excel

  • Excellent verbal and written communication skills as well as strong interpersonal skills

  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions and percentages

  • Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.