Health Claims Customer Service (SASid Insurance Development)



Customer Service
Janesville, WI, USA
Posted on Friday, September 22, 2023

About Acrisure

Acrisure is a fintech financial services leader and among the world’s top 10 insurance brokerages. Acrisure has grown from $38 million to more than $3.9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries.

Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

Since 1997, SASid (Smart and Simple insurance development) and have been helping insurance companies, associations, and brokers succeed and thrive in today’s insurance sales and the administrative environment through proprietary SaaS cloud-based technologies and products. Our mission to build, market, and administrate niche health and supplemental insurance products which help people; to create insurance products and technologies which are simple to understand, quote, purchase and smart to have., an Acrisure agency partner, has a current need for a full-time Customer Service Representative in their Health Claims department.

Essential Duties and Responsibilities:

  • Ability to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls

  • Conducting inbound and outbound calls regarding medical policies with policyholders and providers

  • Verifying and explaining health insurance benefits with different types of supplemental health plans and describe exclusions and non-covered treatment

  • Ability to multi-task

  • Miscellaneous clerical duties

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • Knowledge in medical terminology, required

  • Health claims experience, preferred

  • Customer service experience, preferred

  • Knowledge of Google applications (Gmail, Google Docs, Google Excel), preferred

Other Qualifications:

  • Strong customer service skills

  • Ability to type 50+ wpm

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate stress due to regular deadlines and daily challenges

  • High finger dexterity while typing documents and forms

  • Occasionally lift up to 20lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is done in a temperature-controlled, non-smoking office

  • Work stations are cubicles with moderately high sides

  • The noise level in the work environment is usually moderate

Benefits: (Eligible after 90 consecutive days of employment)

  • Health Insurance

  • Dental

  • Vision

  • 401K

  • Paid Time Off

  • $575.00 Health Savings Reimbursement

Voluntary Benefits:

  • Dental

  • Vision

  • Accident

  • Critical Illness

  • Life Insurance

  • Short Term Disability


  • Company match 50% up to 6% employee contribution

Paid Time Off (PTO)

  • Paid Time Off

  • 10 Vacation Days

  • Remaining holidays in the year

  • We observe:

  • New Year's Day

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving

  • Christmas Day


  • Biannual after 12 months of consecutive employment (or sooner based on performance)

  • Based on Company profits and individual performance

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.