Technology Analyst - Employee Benefits (South Platform)
About the Acrisure South Platform:
Acrisure’s South Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure South Platform to where it is today, with a culture built on organic partnership.
Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
As our Benefits Technology Analyst on the Employee Health & Benefits team, you’ll work directly with our clients, platform client administrators and account service teams to provide seamless implementation and continued support of various benefit enrollment platforms as well as facilitate file feeds between benefit administration systems, carriers, payroll vendors and/or other HRIS systems.
Design, build, and test solutions across different product platforms
Coordinate, troubleshoot and manage system integration issues to resolution.
Partner with customers to assess the scope of the request and determine estimated timeframe needed to complete.
Work with service team to identify and resolve all issues that could impact their clients daily HRIS/Benefit portal needs.
Ensure customer business requirements are clearly defined, documented, communicated, implemented, and tested for all assigned projects and/or tickets for resolution.
Consult with customers on a variety of data integrity issues.
Assist with census data uploads, reconciliation reports, ACA and EDI reporting.
Ability to contribute to and support a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives.
Self-motivated and driven.
Support our internal colleagues to diagnose, analyze, and resolve their technology issues and requests.
*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*
Possess skills necessary to communicate with internal and external clients, carriers and colleagues.
Able to work independently and enjoy a high degree of interaction with team members.
Maintain a sense of urgency and ability to work with and meet deadlines.
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
Demonstrates excellent time management and prioritization skills.
Must be positive and approachable, and work effectively with diverse personalities.
Bachelor’s degree preferred, but not required.
Maintain a valid, Life and Health License or the ability to obtain within 90 days of employment and meet the continuing education requirements.
Flexible schedule and able to work long hours during 4th qtr.
Working Knowledge of either: ADP / Paylocity / Ease / Employee Navigator/Selerix or any other Ben Admin/Payroll systems, preferred but not required.
Advanced level of Excel knowledge preferred but not required.
Knowledge of Jscript preferred but not required.
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.