Commercial Lines Account Manager/Customer Service Representative (Northwest Insurance)



Customer Service, Sales & Business Development
Caldwell, ID, USA
Posted on Monday, August 21, 2023

Job Title: Commercial Lines Account Manager/Customer Service Representative

Department/Agency: Northwest Insurance Brokers

Location: Caldwell, ID

About Us:

Founded in 1989, in Meridian Idaho, Northwest Insurance Brokers is an independent insurance agency with access to many insurance carriers to serve our client’s needs. We help people across the state find affordable and reliable insurance products from a variety of trusted carriers. Whether someone needs personal home insurance, personal auto, general liability, workers’ compensation, commercial auto, or another policy, our independent agency has got them covered.

Job Summary:

The Account Manager/CSR will be primarily responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with the producer to support business development activities while upholding high service standards.


  • Maintaining relationships with multiple insurance companies/MGAs to negotiate and obtain quotes, binders, endorsements, etc.

  • Cross selling products to potential customers

  • Managing established book of accounts

  • Negotiating renewals for existing customers

  • Supervision of Customer Services Representatives

  • Obtaining information and documentation from new and existing clients

  • Resolving customer issues

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


  • Property & Casualty Insurance license required

  • Professional Designations of CPCU/CIC/ACSR/CISR preferred but not required


  • Minimum 2 years of commercial lines insurance experience required

  • High School Degree or equivalent

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.