Business Systems Analyst



IT, Sales & Business Development
Grand Rapids, MI, USA
Posted on Wednesday, August 16, 2023

Title: Business Systems Analyst

Department: Agency Business Applications

Location: Remote, Hybrid (Grand Rapids, MI)

About Acrisure:

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

About this Position

As part of our growth, we have created this new role to serve as the Business Systems Analyst. The successful candidate must be capable of translating process and system needs into solutions, while tightly managing project plans and measuring and monitoring user adoption.

You will develop key relationships with the Legal leadership team, the Risk team, the Compliance team, Acrisure employees, vendors, and agency partners by working collaboratively and providing outstanding customer service.

The successful candidate will serve as a role model of the Acrisure culture by listening carefully, identifying the root causes to needs or opportunities, and collectively developing recommendations and solutions.

Essential Duties and Responsibilities:

  • In partnership with key stakeholders, assists in evaluating, analyzing, designing and maintaining applications used by the company to promote efficiency and effectiveness across the organization

  • Understands and interprets business needs into processes, workflows, and system configurations

  • Develops system mapping and builds out system setups accordingly

  • Leads user acceptance testing (UAT)

  • Serves as a resource to key stakeholders for system configuration, enhancements, upgrades implementation, interfaces, and production

  • Performs root cause analysis for system issues and recommends system or process changes to improve go forward support of business needs

  • Develops and maintains project plans for process improvement projects

  • Translates complex problems and system concepts into end user support solutions

  • Partners with key stakeholders to create and implement end-user support solutions to ensure smooth adoption of new processes and systems (e.g., Training, Quick Reference Guides, etc.)

  • Partners with cross-functional leaders and process owners to support process mapping efforts to improve work flow inside and outside of technology

  • Partners with cross-functional teams and process owners to develop process maps, communications, training, and change plans for process and system changes

  • Trains cross-functional teams via group presentations, individual tutoring or remote instruction on process and system use

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Education and/or Experience:

  • Bachelors Degree in computer science, or the recognized equivalent in education and experience required.

  • Minimum of two years of experience with configuration and/or data management support, preferred.

  • Minimum of two years technical training and documentation experience, preferred.

  • Project Management Certification, preferred.

  • Change management methodology/tools certification, preferred.

  • Familiarity with or similar Project Management application

  • Demonstrated proficiency with Microsoft Office (MS Project, Visio, Word, Excel and Power Point)


  • Demonstrated ability to effectively perform in a fast-paced, dynamic work environment

  • Demonstrated ability to connect the dots, and take the right steps as a result

  • Demonstrated self-starter; strong skills in taking initiative, organization, standing alone, flexing when needed, and dealing with ambiguity

  • Demonstrated exceptional relationship building and interpersonal skills

  • Demonstrated listening and internal consulting skills with ability to guide and influence outcomes

  • Demonstrated strong organizational and detail-oriented skills with proven ability to manage multiple projects simultaneously

  • Demonstrated ability to stand alone, e.g., self-motivated and results-driven

  • Demonstrated strong analytical, problem-solving, and decision-making/judgment skills

  • Experience managing internal databases and maintaining data integrity

  • Demonstrated strong verbal and written communication skills

  • Experience with continuously improving processes (end-to-end; inside and outside of technology) and configuring/implementing technology solutions

  • Knowledge/general understanding of insurance agencies and GAAP a plus

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.