Sales Engineer - Managed Services
Job Title: Sales Engineer – Managed Services
Department: Acrisure Cyber Services
Location: Remote, Hybrid (Grand Rapids, MI)
Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.
Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.
Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.
Essential Duties and Responsibilities:
Focus on driving new business by working with the Account Executives
Collaborate closely with the sales team(s) to understand customer needs, technical requirements, and business objectives.
Learn new cyber technologies and be able to articulate the value proposition and integrations throughout various products across the security stack.
Provide technical expertise and support during the pre-sales process, including product demonstrations, presentations, and technical consultations with prospective clients.
Serve as a technical advisor to clients, addressing their inquiries, concerns, and technical challenges both during and after the sales cycle.
Evaluate and analyze customer use cases and business requirements in order to make actionable recommendations and proposals
Collaborate with internal teams, including operations & support, to relay customer feedback, feature requests, and improvement opportunities.
Stay up to date with industry trends, emerging technologies, and competitive offerings to provide valuable insights to the sales team.
Provide post-sales technical support and training to clients as needed.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field OR equivalent work experience
Thorough understanding of IT infrastructure technologies, including hardware, software, networking, and cloud services.
Demonstrated expertise in how various platforms and technologies integrate to create comprehensive solutions.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their business needs.
Ability to understand, interpret, and apply common security standards and frameworks such as NIST, 800-53, CIS, SOX, and ISO-27001.
Experience with security technologies including, SentinelOne, Abnormal Security, Microsoft, Rapid7 IDR, Rapid7 IVM, Wizer, KnowBe4, etc
Solid understanding of major operating systems (Windows, Mac, Linux)
Experience with IT infrastructure, networking, and software solutions.
Proven experience in a pre-sales or technical sales role, preferably in the IT industry, with a track record of successful customer engagements.
Previous experience in managing and delivering technical presentations to both technical and non-technical audiences.
Proven problem-solving skills and the ability to think creatively in a fast-paced environment.
Able to work independently and enjoy a high degree of interaction with team members
Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
Maintain a sense of urgency and ability to work with and meet deadlines
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
Demonstrates excellent time management and prioritization skills
Attention to detail and commitment to a high level of accuracy
The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.