Job Title: IT Project Manager

Department: Information Technology

Location: Grand Rapids, MI (Hybrid)

About Acrisure

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Essential Duties

• Proactively coordinate and gather business requirements related to assigned projects

• Effectively facilitate scoping sessions with stakeholders

• Coordinate, manage and complete assigned projects on time and within budget

• Develop detailed project plans to monitor and track progress within ServiceNow

• Serve as a liaison between IT and business units to coordinate the necessary support needed and to provide successful implementation of project initiatives

IT Project Manager Responsibilities:

• Manage processes to provide structure for new projects and initiatives using ePMO CoE best practices and tools.

• Develop project charters, plans, milestones and schedules using the ePMO standard project templates/tools to ensure projects are completed on time and expectations of project sponsors are met.

• Daily project management support to project sponsors throughout each project life cycle

• Support Program and Project Governance (controls)

• Validate resource availability and allocation on each project

• Facilitate Project Meetings

• Create Project Status Reports

• Proactively manage risks, actions, issues, and decisions for each project

• Identify project dependencies, assumptions and constraints as part of the plan

• Create the project stakeholder communication plan

• Manage scope and project changes effectively

This description is not meant to be all-inclusive. This description may be modified from time to time at the discretion of management.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s Degree or equivalent experience

• 5+ years of financial and project management experience within a complex IT environment.

• Having both agile and waterfall methodology experience is a plus

• Must be able to detail hands on experience with the creation and management of large-scale projects spanning multiple departments and stakeholders

• Experience with M&A Projects a plus

Knowledge, Skills & Abilities:

• A project leader who is comfortable within a fast-paced and sometimes ambiguous environment

• Self-starter with the ability to reach out and engage with stakeholders at all levels

• Experience working with ServiceNow Project Management Module

• Expertise in Excel and MS Project or another Project Software

• PMP certification (e.g., PMP, PgMP, PMI-ACP) preferred

• Experience with Microsoft Office365

• Experience with Power BI or other reporting software a plus

• Admin / User knowledge of SharePoint

• Familiar with the ITIL Framework a plus

• Experience applying project management best practices and design-thinking approaches

• Experience working with abstract concepts in innovative ways to solve problems

• Effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

• Excellent time management and prioritization skills

• Excellent interpersonal skills

Other Qualifications:

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives

• Self-motivated and driven

• Maintain a sense of urgency and ability to work with and meet deadlines

• Attention to detail and commitment to a high level of accuracy

• The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information

• Ability to maintain a professional demeanor and positive attitude