Insurance Customer Service Representative - Pyrotechnics (Britton Gallagher)



Customer Service
Cleveland, OH, USA
Posted on Monday, June 5, 2023

Job Title: Client Service Representative - Pyrotechnics

Department/Agency: Britton Gallagher

Location: Cleveland, OH 44114

About Us:

We are more than just an insurance broker and employee benefits consulting firm. Britton Gallagher (BG) is made up of a team of forward thinking and experienced people who love taking on unique challenges to help solve problems for our clients. We are service-driven, supporting our clients through innovative program solutions, personalized planning, and aggressive claims management. Our team draws upon over 70 years of experience to deliver superior results with passion and deep commitment to service, which is, as our clients say, “our secret sauce.”

Job Summary:

Provide support to Commercial Lines Account Managers on assigned accounts and out tactical day to day services. Support unit in writing new business and retaining renewals. We are looking for a candidate with Attitude and Aptitude! Candidate needs to be willing to roll up sleeves and learn, there’s definitely a career path in this unit.


  • Perform daily service on assigned task by Account Manager or Producer with the agency’s written procedures including, but not limited to:

    • Account transactions including ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence.

    • Respond to client inquiries, incoming mail, and company request needs on a timely basis.

    • Maintain current client/prospect information for clients in Agency Management System

    • Review new/renewal policies and endorsements in Agency Management System to insure items were received as ordered.

  • Keeping Producers and Account Managers informed of all important activities on their accounts including being sensitive to potential problems and informing management

  • Keep current with industry trends including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance

  • Engage with continued learning of the niche industry

  • Maintain knowledge of policy provisions and communicate internally with carrier changes received during your client servicing

  • Complete other functions and assignments as assigned including back-up duties.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


  • Willingness to learn the industry and get licensed

  • Proficient Usage of Microsoft Office Word, Excel, and Outlook


  • AMS360/Epic experience a plus

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.