Personal Lines Customer Service Representative
Job Title: Personal Lines Customer Service Representative
Location: Commerce Township, MI
Acrisure is the fastest growing insurance brokerage firm in the U.S. with nearly 500 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry.
We are currently looking to add our team with an exciting opportunity as an Entry Level Personal Lines Customer Service Associate with one of our agency partners. This position will be responsible for providing prompt, accurate, and courteous support to clients and coworkers.
Essential Duties and Responsibilities:
Data Entry in the agency management system
Receive, review and document correspondence (phone, email, mail, fax, etc.) in agency management system, according to agency guidelines
Review renewal lists on a daily basis and take appropriate action
Scanning, processing, and attaching documents in agency management system
Answer phones, and direct calls to appropriate contact.
Service existing clients with their insurance policies.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or the recognized equivalent, required
P&C insurance license, preferred, but can be obtained at later date
Minimum of one year work experience in a professional office setting, required
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Able to work independently and enjoy a high degree of interaction with team members
Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
Self-motivated and driven
Maintain a sense of urgency and ability to work with and meet deadlines
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
Demonstrates excellent time management and prioritization skills
Attention to detail and commitment to a high level of accuracy
The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information
Ability to maintain a professional demeanor and positive attitude
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.