Commercial Lines Account Manager (Assurance LTD)
Job Title: Commercial Lines Account Manager
Department/Agency: Assurance LTD
Location: Las Vegas, NV
We are an Acrisure Agency Partner based in Las Vegas, NV. Service driven and dedicated to supporting our clients through innovative program solutions, we provide personalized planning and aggressive claims management. In business since 1952, we have decades of experience in creating customized insurance solutions for our clients in the Las Vegas, NV area, specializing in Construction Insurance, Professional Liability Insurance, Workers’ Compensation Insurance and Group Health Insurance.
The Commercial Lines Account Manager performs the essential functions of the position, which include aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.
Assists clients with making coverage changes in an automated, paperless environment. Invoices accordingly; uses each contact with the client as an opportunity to review the whole account, round it and market. Informs and educates clients about policy coverage, changes, exclusions and insurance coverage needs. Provides technical support to Producer(s) to benefit clients and to reach agency's strategic business goals. Prepares proposals and completes applications in coordination with Producer(s); submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies. Services clients by producing binders, certificates, policies, endorsements and other related items; verifies their accuracy. Actively seeks referrals from current client base; follows up to generate new business by using prospect data base and automated marketing tools.
Prepares summaries of insurance, schedules and proposals as needed for account review. Remarkets renewals, contacts clients, creates renewal proposals and handles other renewal activities in coordination with the Producer(s). Renews policies following agency standards. Verifies each renewal's accuracy; ensures that all renewals are produced. Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier. Maintains and updates electronic files. Verifies policy and policy change information, facilitating corrections when necessary. Processes incoming mail requests, responding promptly and appropriately. Verifies accuracy of all direct billed cancellations and takes appropriate corrective action when needed. Uses agency credit and collection policy in invoicing and pursuing prompt payments; requests cancellations from the carrier according to agency standards. Determines reasons for requests for cancellations; acts to save accounts; notifies producer(s) according to agency standards. Processes and follows up on cancellation requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible. Reviews walk-in payments and verifies acceptability; processes as appropriate, providing receipts to payers or directing the receptionist to do so. Assists clients in submitting first reports of claims, obtaining adjustors or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status, keeping insurers informed and works toward settlement of all claims, uses each claim contact as an occasion to review coverages and market as needed.
Actively solicits increases in coverage and rounds out accounts through sales to clients; leaves good documentation of all contacts. Refers current and prospective clients to Life/Benefits Department and to Personal Lines for solicitation of those lines of business; assists in profiling the commercial book of business for marketing purposes. Assists in design of or independently designs insurance plans for clients as assigned and directed by the agency management. Assists or completes other tasks as directed by agency management.
Personal and Organizational Development
Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities. Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance. Interacts with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Property, Casualty, Life and Health License
CISR or CIC designation preferred
Full knowledge of insurance products and usages
Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists
Full knowledge of insurance markets and reference to markets
Knowledge of insurance rating and underwriting procedures
Ability to carry out complex tasks with many concrete and abstract variables
Ability to utilize computer programs and understand functionality
Ability to process written and other materials visually
Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately
Ability to understand written and oral communication, and interpret abstract information
College education or equivalent insurance experience (3+ years preferred)
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.