Insurance Customer Service Agent (Nicklas Insurance Agency)



Customer Service
St Marys, PA, USA
Posted on Tuesday, April 11, 2023

Job Description

Job Title: Insurance Customer Service Agent

Department/Agency: Nicklas Insurance Agency

Location: Saint Marys, PA

About Us:

The Nicklas Insurance Agency was established in 1962 by Richard J. Nicklas. Dick founded the agency with a firm commitment to the growth and success of the business and the surrounding communities. Over the years, our agency has expanded rapidly to a consortium of over nine agencies across Central and Western Pennsylvania, proudly serving over 12 states nationwide.

Job Summary:

Career Opportunity in the Insurance Industry: Customer Service Agent is needed for a local independent insurance agency located in Erie. Skills required include high level of verbal and written communication, excellent people skills, ability to work in a team environment, detail-orientation with advanced computer competencies.


  • Receive inbound calls

  • Give information and help to solve customer problems

  • Answer detailed claims questions

  • Fax, scan, email documents

  • Assist managers and supervisors with workflow queues and administrative tasks

  • Daily office tasks such as Outlook Inbox management, etc.

  • Enjoy working as part of a team

  • Excellent written and verbal communication

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


  • Insurance Producer License preferred

  • Applied/AMS computer experience preferred


  • High school or equivalent (Preferred)

  • Customer Service: 1 year (Preferred)


  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.