Employee Benefits Customer Service Representative- Small Groups (ECS)
Acrisure is the fastest growing insurance brokerage firm in the U.S. with over 500 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market.
Educators Consulting Services, an Acrisure Agency Partner, focuses predominantly on helping school districts find the most economical employee benefits program suitable for their district’s unique needs. To accommodate our growth, we are hiring a Customer Service Representative for our Small Groups department in Westerville, OH
Essential Duties and Responsibilities:
Communicate with clients on day-to-day activity in professional manner to assess their needs
Educate clients and agents on the FormFire process
Assist client in the decision making process
Submit enrollment to carrier
Work with agent
Educate on group market options
Assist in sales
facilitate agent commission splits if applicable
Post enrollment follow-up with clients
Respond to employee questions
Visit with clients
Manage renewal process
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or the recognized equivalent in education and experience, required
Prior office experience, preferred
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Able to work independently and enjoy a high degree of interaction with team members
Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
Self-motivated and driven
Maintain a sense of urgency and ability to work with and meet deadlines
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
Demonstrates excellent time management and prioritization skills
Attention to detail and commitment to a high level of accuracy
The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information
Ability to maintain a professional demeanor and positive attitude
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is done in a temperature-controlled, non-smoking office
Workstations are cubicles with moderately high sides
The noise level in the work environment is usually moderate
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.